INDUSTRY SPOTLIGHT PRESENTATION: Becoming a Digital Platform Instead of just a Destination
Tuesday, May 18, 2021, 10:55 AM - 11:30 AM
Patrick Kelly

Consumer and business owners’ expectations have significantly changed over that past several years. COVID-19 has accelerated this change but the fundamental tenants remain the same. People are not just expecting convenience from their digital experiences they are expecting insight, empathy and assistance with making complex decisions. In short, users are expecting their digital interactions to be as high a quality as their human interactions. During this presentation, we will explore these changes and how a company should respond to these emerging customer needs.

Industry Spotlight Presentation