Claudiu Coltea
Claudiu Coltea
Senior Vice President, Chief Customer Experience Officer
Claudiu Coltea leads Customer Experience for Travelers, a Dow 30 organization, and brings 20 years of customer-centric leadership from multiple industries including financial services, healthcare, and strategy consulting. He is a published expert and speaker in the fields of Customer Strategy & Experience, Journey & Agile Digital Transformation, Experience Design, and Voice of Customer Research & Data Analytics. He is a member of the Travelers Operating Committee and chairs the Travelers Experience Leadership Group.

Prior to Travelers, Claudiu was Executive Vice President, Head of Customer Experience for Citizens Financial Group where he led multi-disciplinary teams on a set of journey transformations that elevated Citizens’ JD Power ranking while driving growth in profitability and NPS. Prior to Citizens, Claudiu led the customer experience organization at Fresenius Medical Services where he built a first-of-its kind program within healthcare across a footprint of +2,000 clinics and hospitals across North America, served as Senior Vice President at Citigroup where he drove a customer-centric transformation across global Citigold teams, and was with the Gallup Organization as Senior Consultant in the Marketing and Customer Strategy practice. He began his career with Mercer as Senior Actuarial Analyst and continues to utilize principles of data science and risk analytics as foundational to his CX strategies.

Claudiu attended Northwestern University and the University of Michigan Ann Arbor, where he earned a B.Sc. in Actuarial Science & Mathematics. He also completed graduate studies at the University of Michigan’s Stephen M Ross School of Business where he earned an MBA.