Thank you to our speakers and sponsors for your support throughout the Second Annual TechXchange: BFSI! If you missed the live event, you can still register for On Demand Content by emailing us at email@example.com.
The TechXchange: BFSI will return in 2022!
2020 was a year nobody expected. The number of people engaging with their financial institutions digitally greatly increased and the quality of the experience has become much more important, forcing financial institutions to make investments to digitize their customer journeys, scale-up transformation, find more agile ways of working, and boost productivity to remain competitive. This trajectory towards digital innovation will not slow down – but how can the next shift be anticipated?
Join us for the ISG TechXchange: Banking, Financial Services and Insurance, which will be brought to you virtually, to discover the trends that are defining the financial services industry today and in the future. Hear from ISG experts and industry leaders as they analyze these trends and provide examples of the innovations and transformations taking place in their own organizations.
The TechXchange: BFSI brings together enterprise users, industry thought leaders and innovators to explore and advance the concepts important to transforming your organization.
The following roles/titles should register to attend:
Customer Service Leaders
Shared Services Executives
Business and IT Management
Performance Management Executives
Organizational Change Management Professionals
Information Security Officers
Heads of Business Services
Data & Analytics Executives
Claudiu Coltea leads Customer Experience for Travelers, a Dow 30 organization, and brings 20 years of customer-centric leadership from multiple industries including financial services, healthcare, and strategy consulting. He is a published expert and speaker in the fields of Customer Strategy & Experience, Journey & Agile Digital Transformation, Experience Design, and Voice of Customer Research & Data Analytics. He is a member of the Travelers Operating Committee and chairs the Travelers Experience Leadership Group.
Patrick Kelly is the Chief Digital Officer at First Horizon. He is the business leader for all of First Horizon’s Digital Properties including Mobile, Tablet, Web, IVR channels. In addition to production Digital Properties Pat oversees strategy and commercialization for emerging technologies including: Virtual Assistants, Artificial Intelligence/Machine Learning, Virtual/Augmented Reality, Wearables/IOT, Conversational Interfaces, Blockchain and Emerging Payments.
Personalize & Expand - Drive customer engagement at different stages
Deliver High Value Outcomes - Grow and extract value for your data to drive true business impact
Innovate for the Future - Utilize technologies in innovative ways to achieve true customer focus and success
The Workplace in the Post COVID World - Ensure data privacy with a remote workforce
Creative Customer Engagement - Discover the evolving ways to keep customers digitally engaged to drive acquisition, retention and expansion
Meet the Demand of a Hybrid Environment - Support, train and engage your employees to promote productivity
Select Your Experience
Join us on Tuesday, May 18, 2021 & Wednesday, May 19, 2021
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries. A global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data.