Every financial institution is undergoing some form of transformation, whether related to core banking, automation, multi-cloud migration, enterprise agility or something else. As we near the end of the COVID19 pandemic, organizations are trying to understand where they are on their journeys – both as compared to internal expectations and as compared to their industry peers – in the light of a dynamic environment, then accelerate the time to value. How do you determine the right transformation approach and its value to your organization? ISG’s Owen Wheatley will discuss the state of the financial industry today, and reveal his predictions for the future.

The pandemic has challenged many of us to do our jobs under different and difficult circumstances. It’s also reshaped how financial services organizations engage with employees. The office of the CHRO is at the center of leadership during unprecedented crisis and change. From ensuring the safe return to physical locations, to growing and engaging workers, to streamlining HR operations, the office of the CHRO has to step and adapt to change quickly. Attend this session and learn how Workday is helping leading Financial Services organizations like yours address the most pressing challenges faced by the CHRO.

Consumer and business owners’ expectations have significantly changed over that past several years. COVID-19 has accelerated this change but the fundamental tenants remain the same. People are not just expecting convenience from their digital experiences they are expecting insight, empathy and assistance with making complex decisions. In short, users are expecting their digital interactions to be as high a quality as their human interactions. During this presentation, we will explore these changes and how a company should respond to these emerging customer needs.

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

New technologies, evolving customer preferences and changing employee expectations are challenging established ways of working across all industries. This session will provide guidance for battling the concerns of data privacy with remote employees, migrating back to the live office, and achieving productivity across all work channels. Find answers to pressing questions such as: How do you ensure security and data confidentiality with a remote workforce?;What can you do to promote collaboration in a remote environment?;How do you incentivize employees to return to the office?;How do you upskill your employees to keep up with the necessary technology transformations and increase productivity?

New ways of working, already far removed from traditional norms of financial firms, will continue to progress. As workplace technologies and employee needs continue to evolve, how can you ensure that both remote and in-office work is more productive and efficient with flexible hours, collaborative technologies, and security policies in place?  Our panel of industry experts will guide you in defining your digital workplace strategy to stay ahead of the curve by answering questions such as: How should you support your employees as they move between office and remote environments? How do you prepare, train and upskill employees to be agile and equipped for the future of financial services? How to better to invest in employees to build loyalty and provide genuine development opportunities? Are you accurately measuring engagement levels and responding to employee needs with informed solutions and initiatives? What incentive plans can be developed and implemented to promote productivity?

In the beginning of the pandemic, it became clear that a large number of roles do not need to be in an office to be productive. After over a year of working remotely, we can all admit that we miss social interaction and in-person collaboration. As companies are looking at a time in the near future when we can safely return to the office, they are also rethinking the purpose of the office. Ultimately, trying to balance the desire to work from home with the knowledge that being in-person creates synergies that cannot be duplicated remotely.During this session, you will learn how the purpose of the office has evolved over the past year and the opportunity organizations have to strike a balance between the convenience of working from home and the benefits of working together in an office.

Even before the unprecedented times of COVID-19, disruption was the name of the game in the Banking & Financial services industries. Covid-19 and the new world in which we live has simply magnified the necessity to accelerate digital transformation. Financial Services organizations,  and the society they serve, have no choice now but to fully engage in the adoption, evolution, and institutionalization of the digital technology, operations and business process foundations. So, with the debilitating bottlenecks of this journey already made moot, why are BFSI organizations still struggling to deliver digital engagements better / smarter / faster & cheaper? There are many layers in the answer to this question – but certainly one of the weakest links evidenced across the board is the lack of preparedness and execution of their Digital Assurance strategies.

In this session, we will explore how BFSI organizations are redrawing their expectations from Digital Assurance disciplines and pivoting to correlate the impact of these initiatives with their business outcomes. We will also highlight the pivotal roles that Big Data Assurance, on the one hand, and the imminent proliferation of Big-Data-Ready 5G networks will play in the realization of the Digital Transformation Dream of the Banking, Insurance and Financial Services industries

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

The Holy Grail for financial institutions is personalizing and expanding digital engagement— for every customer or prospect. A little bit different from the experience side, engagement is all the ways a bank interacts with its customers, and prospects, and on the flip side all the ways they digitally interact with the bank. Most financial Institutions are actively seeking alternative channels and creative methods for gaining new customers, growing new revenue streams, and getting customers to buy more products and services. Insights from ISG’s research and vast industry relationships will form a clear picture of how Financial Institutions plan to successfully drive digital engagement to find, listen and interact with customers.

Today’s digital pneumonia, spurred by the pandemic, is the perfect setting to motivate both customers and banks to increase digital interactions. With a diverse panel, we will probe the evolving ways financial institutions plan to keep customers digitally engaged to drive acquisition, retention, and expansion. How can institutions promote two-way, digital conversations to increase interactions? How are banks reacting to competition for new customers from neobanks or non-traditional, digital players? How are generational shifts creating new digital avenues for customer acquisition?How can a bank capitalize on technology trends to get digital engagement right for an individual customer or prospect?How can digital tools, such as live chats, AI, analytics and social media bolster conversational customer engagement?What creative digital engagement strategies are showing success?

Tune in as Dashon Williford, SVP Digital Strategy and Experience, Alliance Data Card Services shares how you transform customer insights and needs into digital products and experiences that drive customer centric growth, make digital the channel of choice, and deliver robust capabilities to deepen engagement.

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

Entrepreneurs behind innovative solutions will each present pitches on why their technology is best and how it will add the most value to business. After some tough questions from our judges, the audience will have their chance to vote on which technology they are more likely to implement within their own organizations. Who should win this startup challenge?